FAQ

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Not all items are kept in stock. There is a 2-7 business day processing time before the shipment of your order depending on the time of year and whether your ordered items are in stock.

Please click here for everything you need to know when shopping with us!

Have any more questions? Please feel free to contact us at any time via email dancewearonline@gmail.com or by phone toll free at 1.866.431.9977.

Manufacturers

FAQ

Everything you need to know about shopping with us!

 

Please check product descriptions for potential wait times as not all items are kept in stock. If your item(s) are required by a specific date, contact us directly prior to placing your order.

 

To ensure payment security, your payment will be processed by a third party at the time your order is placed. Any additions to the original order once processed are not possible and must be processed as a new, seperate order.

 

Orders will normally be ready to ship out 2-7 business days after the order is placed unless otherwise stated on product page. You will be contacted through email if any items are currently unavailable or cannot ship out within the normal processing time. Please see our shipping policies for standard delivery times to your area.

 

Please add dancewearonline@gmail.com to your contact list to ensure you receive our emails.

 

Returns/Exchanges: All shipping costs will be the responsibility of the customer. Items can be returned to: Dancewear Online 11 Balfour St. St Catharines, ON L2R 2G4. Please include a copy of your original order reciept with the reason for your return. You will be refunded for the item/s once they are received at the return address. Returns/refunds for online purchases cannot be processed in store. If you'd like to arrange a drop off at one of our locations to avoid return shipping costs please call or email so we can set up a refund through our online processor. If you are looking to do an exchange please email dancewearonline@gmail.com so we can set up a shipping invoice for the exchanged item to be sent out upon arrival of the return.

 

If you have any more questions please let us know! We will be more than happy to help you out.